If you are like many associations, you survey your members multiple times a year on a variety of topics. Those surveys are usually conducted with an off-the-shelf product and then your staff spends time on the backend configuring the results and creating reports to release the findings. These surveys may be conducted anonymously or in the case of benchmarking studies, non-anonymous. But let’s get back to the question at hand,
What happens with your data once your survey is completed?
In the past 6 months Amanda Kaiser with Kaiser Insights and the DB team have been asked numerous times to BRING BACK the New Member Engagement Study. Many of you are wondering how engaging new members has changed over the past few years and what others are doing successfully in this ever-changing landscape. Are there new techniques that other organizations have implemented that’s working? Do you feel like there is something missing from your new member engagement plan?
Just last week, an association executive asked me, “when are you going to update the data for that new member study you all did way back when?” The week before, two people asked a similar question. We also noticed a robust flurry of conversation whenever someone asks about new member engagement on a public forum. New member engagement is once again a big topic.
Compliance plays a role in every organization and often there are programs or actions that are a direct result of ensuring compliance. It is fine if these programs involve transactional only items, but DEI is more than transactional. It is about the culture of the organization, the success of the team and ultimately the bottom line. Compliance may be able to address the diversity part of the equation, but that is not nearly enough to thrive it in today’s environment.
I learned in one of my finance or economics classes (can’t really remember which) that economic and stock market growth can sometimes be as much a psychological exercise as it is a physical or fundamental exercise. Meaning, when people feel good or positive about something, it can have a strong impact on the performance of that activity. This is true in many areas of our lives. I know that when I stand over a golf ball on the tee box that my confidence meter is never completely neutral, it leans one way or another and typically my tee shot follows.
Member Engagement Warning Signs Every Association Should Be Tracking (P.S.....They're not All Negative):
3 Ways Your Assocation Can Help Your Industry Become a Leader in Diversity, Equity & Inclusion
